Incident Operations Dashboard

Real-time incident monitoring, AI-powered insights, and resolution tracking

How we're improving
MTTR↓ 69m
Adoption↑ 5%
Resolution rate↑ 8%
Accuracy↑ 6pp
Open tickets↓ 7
Ticket summary
40Opened
7Resolved
7Re-opened
7Still open
30AI RCA
Live

Executive Summary

Last 30 Days

MTTR

Mean Time to Resolve

3.6m-0.9m

Target < 5.0m — currently on target

12-week trend33% faster than baseline
AI Now
3.6m
Baseline
5.4m

RCA Effectiveness

AI-driven resolution coverage

88%+6%

3,562 RCAs from 4,070 tickets

12-week trend+26pts vs baseline
AI Now
88%
Baseline
71%

Quality & Accuracy

How accurate is the RCA?

82%+4pts

Accuracy score — target >90%

12-week trend+9pts improvement
AI Now
82%
Baseline
73%

AI Auto-Closed

Tickets resolved autonomously

70%+8%

2,859 of 4,070 tickets closed without human intervention

12-week trend+16pts vs baseline
AI Now
70%
Baseline
54%

AI Agent Performance

High Confidence
Low Confidence

4,610

Total Tickets Processed

4,130

High Confidence Results

89.7%

Avg. Confidence Rate

88%Confidence
Incident History
1,089

Processed

956

High Conf

89%Confidence
Product Knowledge
1,245

Processed

1,108

High Conf

86%Confidence
Manage Project Knowledge
540

Processed

462

High Conf

91%Confidence
Software Logs
978

Processed

892

High Conf

94%Confidence
Infra Metrics
758

Processed

712

High Conf

KPI Scorecard

Auto-Closure Rate85016%
RCA Completed73.38092%
AI-Driven Resolution757896%
Mean Time to Resolve3475%
Open Incidents73023%

Sorted by status, then gap to target

RCA Funnel

Incidents → RCA → Closures
Incidents Created100% of funnel top
1,280
-34.4% drop
RCA Started66% of funnel top
840
-27.4% drop
RCA Completed48% of funnel top
610
-29.5% drop
Closed with AI Assist34% of funnel top
430
End-to-end conversion: 33.6% of incidents closed with AI assist
RCA Intelligence
AI-powered root cause analysis metrics

RCA Adoption Rate

75.0%

+5.0% vs prior

Time-to-First-RCA

6.0 min

-3.0% SLA: 15 min

MTTR AI vs No-AI

179 min

Δ -69

RCA Acceptance Rate

73.3%

+5.0% vs prior

RCA Accuracy

36%

↑ +6pp Precision

Confidence vs. Outcome

Last 30D
1131

Correct

252

Incorrect

82%

Accuracy

High (>70%)86% accurate
936
149
Med (40-70%)65% accurate
180
95
Low (<40%)65% accurate

Accuracy Trend

Score improves as time range increases

Correct
Incorrect

MTTR Breakdown

AI vs No-AI

179 min

+ Δ -69 min saved with AI

With AI179 min
Without AI248 min

Time-to-First-RCA vs SLA

6 min (actual)15 min (SLA max)
Efficiency Gain28%

faster resolution

MTTR by Priority Level

Mean time to resolution across priority levels

P1

2.4 hrs

Target: 4 hrs
P2

6.8 hrs

Target: 8 hrs
P3

18.2 hrs

Target: 24 hrs
P4

52.5 hrs

Target: 48 hrs
P5

96 hrs

Target: 120 hrs

Analytics & Insights

Incidents Overview

Distribution across applications

Web Portal
45100%
API Gateway
3884%
Payment Service
3271%
Core Platform
2862%
Auth Service
2556%
Data Pipeline
2453%
Search Engine
2044%
Monitoring Alerts — Total across all applications302

Ticket Summary

Jan 31 – Feb 25, 2026

Total Tickets Opened40
Resolved7
Re-opened7
Still Open7

AI Generated RCA

Tickets with AI-generated root cause analysis

30